In the context of statistical activities, the User Satisfaction Index (USI) is an overall evaluation of the performance of the National Statistical System in terms of responding to User needs of official statistics. It is conducted every two years since 2012. The overall objective of the User Satisfaction Survey 2018/2019 (USS 2018/2019) was to track and measure the extent to which data users in Rwanda are satisfied with available official statistics and how their statistical needs are met as the result of the implementation of the National Strategy for the Development of Statistics.
The 2016/17 USS was conducted to measure the degree to which needs of data users are satisfied with regard to available official statistics and capture their potential expectations. As in the previous surveys, more attention was on the level of usefulness of official statistics to support decision making and planning processes, level of users' understanding of official statistics dissemination, analysis, timeliness and frequency of released statistics, and areas that need further improvement.
The results of the 2014/15 User Satisfaction Survey suggest that users of official statistics in Rwanda are satisfied with the current statistical development in the country. For example, 88.9% confirm that their priority needs are met by the existing official statistics, while 87.8% can accomplish their duties and analyses using available official statistics.
From July to September 2012, the National Institute of Statistics of Rwanda (NISR) conducted a user satisfaction survey to understand where from and how the users access official statistics, their purpose while searching for official statistics and at what extent the available statistics help them to achieve their objectives. At the same time, the users were requested to share their views and opinions in regard with the timeliness, the quality and the dissemination of official statistics.